Industry Customization
Configure your AI to match your domain, products, and terminology — whether you're SaaS, fintech, e-commerce, or enterprise software.
- Domain-specific terminology
- Multi-project support
- Custom tone & response style
AI Support Agent Platform
Elevate Your Customer Experience with AI Agents That Outperform Human Support
Deploy AI agents trained on your documentation to deliver instant, accurate, and scalable support — 24/7, zero SLA wait, zero tickets for repetitive questions.
Instant answers — no waiting
Reduces ticket volume by 60–80%
Backed by your verified docs only
doc-era.com/chat
How do I integrate your API with OAuth 2.0?
To integrate using OAuth 2.0, follow these steps from your API documentation:
- Register your app and obtain a
client_id - Redirect users to the authorization endpoint
- Exchange the auth code for an access token
- Include the token in the
Authorization: Bearerheader
Source: API Integration Guide · docs.example.com
Which plan includes SSO?
SSO is available on the Enterprise plan and above. It supports SAML 2.0 and OIDC protocols. The Business plan includes basic SAML integration.
Source: Pricing & Plans · docs.example.com
67%
of support tickets are repetitive questions already answered in your docs
4+ hrs
average wait time for technical support answers without automation
3×
higher conversion rate when visitors get instant answers before purchasing
Platform Features
Everything your team needs to automate support at scale
From ticket reduction to product discovery — one platform, trained entirely on your documentation.
Automatic Ticket Reduction
Let your AI agent resolve repetitive questions instantly from your docs — freeing your team for complex, high-value cases only.
- 60–80% fewer repetitive tickets
- Always-on, zero queue time
- Clear "I don't know" when it can't answer
Documentation as Source of Truth
Train your AI on any content. Responses are grounded only in your verified documentation — no hallucinations, no guesses.
- Public docs & help center articles
- Internal knowledge bases
- API docs, manuals, product specs
Instant Answers — No SLA Limits
Customers receive immediate, accurate responses at any hour. No support queue. No email wait. No SLA pressure on your team.
- Sub-second response time
- 24/7 availability
- Unlimited scalability
Technical Question Handling
Handle pre-sales technical questions with confidence. API integrations, authentication, error codes, and configuration — answered precisely.
- API & integration questions
- Error codes & troubleshooting
- Product configuration guides
Product Comparison & Sales Guidance
Guide undecided customers through plan comparisons, feature evaluations, and decision-making — converting more visits into sales.
- Plan & feature comparison
- Bundle & configuration advisor
- Increases purchase confidence
Setup in minutes
From documentation to live AI agent in 3 steps
No prompt engineering. No fine-tuning. Just connect your docs and deploy.
1
Connect your sources
Add URLs, upload files, or connect your knowledge base. We index, chunk, and embed all your content automatically.
2
Configure your agent
Set your domain, tone, and fallback behavior. Test it in the built-in playground before going live.
3
Deploy & measure
Embed on your website or integrate via API. Track queries, feedback, success rate, and documentation gaps in real time.
Use Cases
Built for teams that live inside complex documentation
One platform, multiple deployment scenarios across industries.
SaaS Products
Handle API docs, integration guides, feature questions, and onboarding support without staffing up.
Learn moreE-commerce & Retail
Guide customers to the right product bundle, answer technical specs, and reduce pre-purchase friction.
Learn moreEnterprise Software
Serve internal teams with deep product knowledge, runbooks, compliance docs, and architecture guides.
Learn moreFintech & Financial
Answer regulation-safe questions from your compliance docs, product manuals, and risk documentation.
Learn more
Turn Your Documentation Into a Revenue Engine
Real-time analytics that make your docs smarter over time
Every question your AI answers becomes data. Find out which questions your docs fail to answer — and fix them before losing customers.
-
Documentation Gap Detection
See exactly which questions your docs can't answer — ranked by frequency and bad feedback, so you know what to fix first.
-
Answer Quality Feedback
Thumbs up/down feedback on every response. Track your AI success rate and identify bad answers before users escalate.
-
Query Volume & Usage Trends
Monitor daily queries, monthly active usage, and peak periods. Understand what users ask most to improve your content.
-
Knowledge Source Sync Monitoring
Track the status of every source — when it was last synced, how many items are indexed, and whether re-ingestion is needed.
Documentation Gaps
12 gapsHow do I reset 2FA for a team member?
47× asked
12 bad
What is the rate limit for the API?
39× asked
8 bad
Can I export data in CSV format?
31× asked
5 bad
Does the plan support custom subdomains?
19× asked
3 bad
94%
Success rate
1,247
Queries/month
12
Gaps tracked
FAQ
Frequently asked questions
What types of documentation does doc-era support?
doc-era supports public web documentation (URLs), internal knowledge bases, API reference docs, product manuals, help center articles, and uploaded files (PDF, HTML, Markdown). Any content you can read, your AI agent can learn from.
Will the AI ever answer outside my documentation?
No. doc-era is designed to respond only using your indexed content. If a question isn't covered in your documentation, the AI will indicate it cannot answer — preventing hallucinations and protecting your brand.
How do documentation gaps work?
Whenever the AI can't answer a question — or when a user marks a response as bad — the question is recorded and grouped into a documentation gap. These gaps are ranked by frequency and bad feedback, so your team knows exactly which parts of your documentation need updating.
Can doc-era help with product recommendations and sales?
Yes. The AI can guide visitors through plan comparisons, feature evaluations, and product bundle decisions based on your sales content and documentation. This reduces decision friction and increases conversion rates, especially for complex or technical products.
How quickly can I set up and deploy an AI agent?
Most teams are live within 30 minutes. Connect your documentation sources, test the agent in the built-in playground, and embed it on your site. No model training, no prompt engineering — everything is handled automatically.
Replace Human-Level Support with AI That Never Sleeps
Instant answers. Zero SLA. Zero waiting. Maximum scalability. Built on your documentation — live in minutes.