AI Support Agents for E-commerce

Yes. The agent responds strictly from your product catalog, spec sheets, sizing charts, compatibility tables, shipping policies, and return documentation. It never invents specifications or makes compatibility claims that aren't in your published content.

Yes. The majority of pre-sales questions — product compatibility, sizing, delivery times, return policies — are repetitive and fully documented. These are exactly the questions doc-era resolves automatically, before a customer ever opens a support ticket.

Yes. Customers who can't quickly find a spec, compatibility answer, or delivery estimate often abandon their cart. doc-era gives them an immediate, accurate answer — keeping them on the purchase path instead of leaving to search or email support.

doc-era integrates via a JavaScript widget embed and REST API, which works with any storefront platform including Shopify, WooCommerce, and Magento. You add the widget to your store without platform-specific plugins — it works on any page where you can add a script tag. Contact us for a step-by-step guide for your platform.

Not by default — doc-era answers from your documentation, not from backend order management systems. It handles product, policy, and catalog questions accurately. For order status or account-specific queries, the agent tells the customer it doesn't have access to that information and suggests they contact your support team directly.

It tells the customer it doesn't have enough information — instead of guessing. When a question isn't covered in your indexed content, the agent clearly says it can't confidently answer. The customer then knows to reach out to your support team. These unanswered questions are tracked in the dashboard so you can close documentation gaps over time.

Yes. doc-era automatically detects the language of each customer's question and responds in the same language — without any configuration. This is critical for cross-border e-commerce stores where customers write in French, German, Spanish, or dozens of other languages.

Yes. Because doc-era handles questions automatically without human intervention, it scales to any volume — including peak traffic events. There's no staffing requirement, no queue buildup, and no degradation in response time during high-demand periods.

Most e-commerce teams are live in under 1 day. Connect your product catalog URLs and policy pages, test responses in the built-in playground, and deploy the widget to your storefront. No engineering resources required.

Yes. The built-in playground lets you test questions against your indexed catalog before any customer sees the agent. You can validate product answers and policy responses before deployment.

Contact us for pricing — plans are based on query volume and number of indexed sources. Book a demo and we'll walk through a plan that fits your catalog size and support volume.